Over 95% of Managers and Executives Have This Sickness, Do You?

Hurry Sickness is infecting the majority of investors, managers and those in the financial sector, and here's how to avoid it.

Money and stress don’t sit far away at all. It’s undeniable that investing assets can cause serious moments of worry, anxiety, frustration – after all, these assets are a product of our labour, time and effort.   However, allowing the stress, pressures and worry to manifest deeper beyond the situation causes an obstructive, hindering and demolishing disease to your success.  That disease is – ‘Hurry Sickness.’

In terms of industries, research shows that ‘Hurry Sickness’ is most rife in the financial sector, and more specifically – investors.  Described as “continual rushing and anxiousness; an overwhelming and continual sense of urgency.” by cognitive psychologist ‘Philip Zimbardo’ (PhD) – the condition is one which sounds natural to investors. 

Hurry Sickness is known to cause people to rush thinking, actions and decisions with a bout of subtle anxiety which keeps causing the individual to be stuck in those irrational, pressurised actions and decisions.  Hurry Sickness has also been proven to hinder one’s ability to notice patterns and problem-solving – one of the most common symptoms among investors.  If this sounds too close to home, don’t worry.  Almost every successful investor has encountered this – what makes them successful is their ability to overcome it.

Researchers at the University of Texas tested two groups’ ability to detect patterns and orders of logic.  One group was subject to highly pressurised, stress-inducing activities with the other remaining calm.  The research showed that whilst the hurried group were able to detect patterns, all participants had inconsistencies in their detection with an alarming rate of falsely interpreted results.  When these findings are applied to our own situations, the results are clear.

The reason that so many have failed to notice Hurry Sickness is due to the commonality of it.  It’s become widely accepted as a normal way of managing work – with over 95% of managers being found to have the condition (London Business School).  It’s not easy to gain a clear mindset overnight, no matter how many guru’s say so. There are ways however, that you can start to notice these patterns occurring and know how to break from these habits. 

Here are our suggestions:

Locate the Source.

A lot of the time, we feel pressured by both social/political circumstances and individuals.  If you’re pursuing an investment that you’re having mixed feelings towards – ask yourself whether it is right for you in this time or moment, and whether it is benefitting someone or an event much more than it is to you. 

Know When to Take Breaks. 

Heard 10 million times before, yet we’re going to repeat it for the back row.  With remote working at the highest it’s ever been, it gives us opportunities to use our time to our own accord.  Knowing when to take an hour during times of pressurised stress, frustration and anger are essential to investment success.  Emotional problem solving results in emotional solutions, not logical ones.  Allow yourself to step away from stressful situations and evaluate them in many a mood.  Come to a fix when you know you’re ready – not when you feel pressured to.

Get Them Told!

If you’re feeling pressure from the people around you – be more assertive.  If an agent is being extremely pushy and inundating, be assertive.  If a client is constantly expecting the above and beyond and isn’t allowing you the time to do so – be more assertive.  Gain control of your time and manage it the way you know you should be.

Conduct Plentiful, Independent Due Diligence as well as your agents or developers. 

Due Diligence is never something which should be felt as a chore or a time-consuming activity.  It is what will make or break your investment success.  If you’re unable to fit in time, the investment is not right for you.  It’s not to say you’re lazy, it’s to say that your schedule may not be suitable with the timeline of an investment opportunity – and that’s okay. 

The Diligent Eye Approach.

Whilst this advice obviously acts as our marketing content, our entire brand is built on relieving stress and worry.  By providing extremely cost-efficient Due Diligence reports across an array of existing and future investments, we ensure our visitors of an unbiased, no-commission (independent) platform.  We’re the first of its kind, and our industry-backed interrogations are on their way.

Make Time For Mindfulness.

Once bound to a room with 30 strangers sat within, meditation and mindfulness is now the most accessible it’s ever been.  With apps such as HeadSpace and Elevate coming in to play, users can take a 30 second breather whenever time permits.  With countless studies proving the stress-relieving benefits which mindfulness assists in, there is a certainty that adding five minutes a day will assist in the frustrations and anxieties during investment processes.

We’ll soon be returning to a more familiar market structure, and it’s vital that our problematic investment habits don’t return.  For more information email james@diligenteye.com .

What are your thoughts on Hurry Sickness? Just drop us a comment below to let us know...

Risk, Actually - from Perception to Reality.

Perceived vs Actual Risk

An important part of due diligence is to attempt to answer the seemingly simple question:


"what is the Actual Risk of this investment?".

Before discussing "Actual Risk", let's be clear about it's meaning. The Actual Risk is the exact chance of success or failure of an investment. Wouldn't it be great to know this? We could have our own guide-book to tell us exactly which investments fit our risk-reward profile and completely automate our wealth management according to a formula that all but guarantees success. It's not to do with minimising risk, rather it's all about understanding exactly what the risks truly are, but knowing it is clearly something worth striving for.

A brief reflection on risk

For many (not all) investors, preservation of capital is at least as important as the returns on the investment. That of course is why understanding the risk is such a big deal. Risk of poor performance is one thing, risk of losing your capital investment is quite another.

We have to deal with risks outside of the investment's control, such as hoped-for opportunities not presenting themselves or the occurrence of un-planned threats to the business, for example serious economic downturns or indeed a pandemic.

On the other hand there are risks at play within the investment's control which can lead to that investment going badly wrong, including the failure of the business to play to its strengths and of not addressing its weaknesses. Poor management, lack of integrity and openness from management, to name but three, can also come into play here too.

The less we know about something, the greater the potential risk to us.

The problem is, we can NEVER truly know the precise, actual risk of any complex activity like an investment until looking back at events when the party's over - by which time it is too late to invest. We can easily be wise after the event; "that was doomed to failure!"; "this was bound to be a success". More than one Hollywood movie has taught us it's easy to win big at the races with the help of a time machine!

When "near enough" is "good enough"

What we can do is reduce our uncertainty about the risk of possible investment outcomes by researching the investment as rigorously as we can economically do. I say economically because we all have a budget of time and money and the secret is to use them both wisely to investigating the right elements of the investment, with the right expert help, to give us the maximum cost-benefit for that time and money. Doing more and more research will usually result in diminishing returns (also known as Analysis Paralysis) and another skill is knowing where and when to stop : what is good enough.

Perceived Risk

When considering any possible investment, we all start with our own Perceived Risk: that is, our assumptions, our overall impression, our biases, combined with our initial lack of knowledge of the investment itself. We might at first be disposed towards it (eg. inspired and excited by effective salespersons), or shun away from it, based on those early judgements we rightly or wrongly form in our minds.

To keep things simple, let's ignore our various human biases and focus just on our knowledge.

Introducing the Risk Profile Pyramid

When starting to research an investment, the very extreme case, when we know nothing, the range of Perceived (or possible) risk is all the way from 0% (certain success) to 100% (certain failure). As we research, make discoveries about it and draw objective conclusions, we reduce that range. We hopefully find reassuring data (such as proclaimed security of capital) and perhaps disturbing information (such as lack of experience of the managers). This might eventually reduce that range to between say 40% and 90%.

The Risk Profile Pyramid
The Risk Profile Pyramid

Looking at the diagram, we suggest that every due diligence process starts at base of the pyramid. Here, the Perceived Risk is at its greatest: highly subjective, essentially our pure "gut reaction" when we first encounter our investment proposition. At one end of the base we have someone's rose-coloured view: so enamoured with the opportunity that to them the risk is negligible to zero and in effect sadly irrelevant to them. At the other end of the base is the opposite extreme: the perception that the (very same) investment is doomed to failure!

Of course the reality is very likely to be between those two extremes: somewhere on that baseline. The highly-desired Actual Risk that we can never truly know, is that single unattainable point at the apex.

The result of the due diligence we do is to improve our understanding of the risk, by researching all that is relevant and practical about the investment and the organisations behind them and to move us closer to the "Nirvana" of that unreachable place, the Actual Risk. So every piece of insight we gain, every background check, every tick or cross on our investment checklist, brings us closer to knowing the Actual Risk, but never there.

Some may say it is pessimistic to assume that Actual Risk can never be found. But we live in a practical world and that, whilst one can get close that's the most that we can hope for.

Climb as high as you can, and be humble

Here's the thing though. As we follow the Due diligence arrow in the diagram upwards from the base, the cost of moving a step closer to the summit gets more and more difficult. Imagine a mountain where the higher you climb, the thinner the air and the harder to climb.

The good news in all of this is that when we use our resources wisely, and focus our energy on the right activities, we can climb far higher on a budget with an efficient plan and a good guide.

With our pragmatic approach we as investors end up with is a much better insight than the majority who gamble with investments without that knowledge.

The signs of a pragmatic, successful investor is the alliance of a sense of adventure with the humility of knowing they are only human.

In the end

Our Due Diligence will NEVER give us 100% certainty of an investment outcome (good or bad) - this would need a time machine. It will not even let us fully know what the Actual Risk is because we can never be omniscient enough to factor in every possible eventuality! But, it helps to know that our research when done correctly and proportionately, reduces the range of possible risks (that is our uncertainty) to the point where for us, we know enough to make an informed decision about whether the investment risk suits our personal appetite.

It's not so glamorous when you don't reach the summit - and the bragging rights are fewer. But boy, the view is still incredible - and beyond anything that many will ever see.

The benefits of curiosity

Curiosity over Fear

Curiosity Over Fear. If you're afraid of something, the best way to overcome that fear is to get curious about it.

In investment decisions, If you have a nagging doubt or fear of what you are about to do (or miss out on), investment research is ultimately all about getting curious with focussed questioning, to reduce the fear of making a bad decision.

Get curious about the unknown, but also curious about where the fear is coming from, and so dispel it.

"Curiosity will conquer Fear over more than bravery will."

James Stephens

When it comes to investing, our reluctance to carry out formal due diligence (or more accurately, Investment Research) is often fear of the unknown, of missing something crucial, of getting "bogged down in detail" .

This fear can cause us to either "shut down" and simply say "this one's not for me", or the other end of the spectrum to put blind faith in our investment broker's investment presentation.

Both of these extremes save us the need to overcome our fears, but do us no favours at all! The result is we end up making uninformed decisions.

To tackle our aversion to (fear of) Investment Research the answer is simple:

get curious.

"I have no special talent. I am only passionately curious."

Albert Einstein

Instinct versus Instruction.

The last few days have been interesting in British politics, where the prime minister defended his chief aide against allegations he broke the rules set during national Lockdown for Covid-19.

The defence the Prime Minister first used was that the aide used his instincts to do the right thing.

When the aide subsequently held his own press conference, he gave full details of the rationale he had used, based he asserted on written guidance at the time on the official government website.

One party (the PM) states it was instinct at work, the other (the aide) explained a rational, thought-out and decisive action. Some have argued that in doing so he ignored the very lockdown instructions he helped put in place.

All this "hoo-haa" has reminded me of how the idea of acting on instinct and overlooking the basic instructional rules of due diligence can be an enticing shortcut but one that can catch you out pretty quickly afterwards.

For inexperienced  investors , Instinct is still often the driving force behind many investment decisions.

Instinct is a basic human trait - It can save us when we need to protect ourselves in an instant: our hand instinctively moves at lightning speed when we accidently touch say, a hot oven dish.  

Instinct can protect us, it can also lead to irrational and ill-thought out decisions. 

But what if we prefer a higher-brain thought process to a knee-jerk response? 

So when we are confronted with an important decision that does not need a split-second response:

  1. Notice what our instinctive response would be.
  2. Acknowledge it.
  3. Test it with rational thought.
  4. Follow the instructions of our higher self. 
  5. In the case of decision-making, follow a process of research and investigation.


When it comes to assessing investment propositions, most of us would like to think we have followed a rational thought process, but how much has instinct (or unconscious biases) come into play?

Can we even tell?

How good it can be to have a professional independent "expert eye" offering a second opinion...

Do you back the jockey or the horse?

This question arises often when investors are learning the ropes, cutting their teeth and choosing their own style of investing.

When we talk about the jockey and the horse in the context of investing, we're referring to the founder and C-Suite management team (the jockey) versus the Business Model (the horse)

In many ways of course, the answer to the question we've asked is - "both", but in the early stages of the company we're considering, the experienced investor would tend more to back the jockey.

Why the jockey ?

If a new venture has little track record but a team of experienced entrepreneurs and business builders around it, then for many investors the risk is lower than the alternative and the rewards is equal or better.

The alternative I'm talking about that we see a lot of, is where a good business is scuppered by poor execution, incompetent or inexperienced management. This often comes about by a founder seeing a good business and attempting of copy it, but without the wisdom and knowledge of the team behind the original business. That way lies all sorts of bumps and crevaces inthe road ahead!

In the worst cases we see unethical or illegal conduct amongst management teams. No promise of riches or future glory can rescue a business from that tragedy.

Only as good as the team ...

When we're sizing up an investment opportunity, it's really about the jockey, the horse - and the teams around both. Those behind the scenes supporting the company operations and their strategic direction.

This is why real Due Diligence and Investment Research should always take great care to investigate the backgrounds of all the key individuals within a growing and ambitious business seeking your investment.

An that is why over one-third of our company research resources at Diligent Eye are focussed on those individuals. We can promise you that this is time and money well spent, since it has proven to be one of the most accurate indicators there are of failure or success of Alternative Investments in unlisted companies.

Finally here's some further reading - whether you're considering a significant investment in a new company or just looking to build your own investment research toolkit (we can help you with that too)...

Meet the Resilient Investor

We've all be through a lot, these last few months.

Our own journeys will have all been different, and there's no doubt it's been tougher for some than others, but we each share a resilience that has seen us through for better of worse, and one that we now know we possess within us. And that's resilience: it's what keeps us fighting and it's vitally important for our health and well-being.

What exactly is resilience?

Here are two definitions (Courtesy the Lexico online dictionary):

  • the capacity to recover quickly from difficulties; toughness.
  • the ability of a substance or object to spring back into shape; elasticity.

Resilience in troubled times is an important skill to strengthen and develop, not just against something as significant as a pandemic but for the normal challenges that life throws at us.

Who is The Resilient Investor?

It's really helpful to look at the qualities of resilience and how can these be applied to help private investors keep their heads in tough times and keep on building their assets.

Resilient Investors...

  • are willing and able to roll with the punches.
  • are prepared to change tactics and maybe strategies when the unexpected happens with world events
  • will always keep to the guiding principles of the investment giants as well as those they have agreed with themselves.
  • don't panic - this too will pass.
  • are strong but recognise their humanity. We can all make irrational decisions under stress, and pandemic lockdown has created in many an underlying layer of "white noise" stress that may go unnoticed but can influence our actions in subtle ways. This doesn't in itself put a halt on investment research and activity because they realise the effects and compensate.
  • get help when needed. A second pair of eyes, a sanity check on their decisions before they make them, from people and services they trust.
  • look after their own well-being. For many more reasons than financial of course, but keeping one's investment head in a time of crisis is a true test of resilience.
  • work on their strengths. There is no resilience mountain top: this is a journey throughout life.
  • plan for and endure the financial "rough going" along with the good times!

These are just some of the characteristics of a resilient investor. Resilience is taught, learned but most of all experienced - it's a lifelong journey. The silver lining in crises is that whatever the good, bad or ugly comes out it, our mental resilience grows stronger and prepares us better for the future.

Wishing you strength, courage and ever-growing resilience!

Raise a glass to the Glorious Failures...

So many big winners in life and finance today were big losers once.

It really is OK to make mistakes - even costly ones - as long as we don't make the same one twice. We all fail from time to time and on each occasion this is an irreplaceable opportunity to learn and improve. As many of us will testify, the real challenge is finding that lesson and acting upon it. I hear you.

Be encouraged : If you have ever lost big, it shows that you have the nerve, the courage and the temperament to succeed: You have what it takes: you have what they used to call the Right Stuff.

it's vital to always be learning, always scrutinising what we do and why. Our confidence to get back up again after a fall comes with the knowledge that we are changed by the experience.

Successful Investing

When it comes to winning or losing big with investing, the difference that makes the difference is all in the preparation.

And that, my friends, is all about Doing Decent Due Diligence.

Investment research can be a lonely and uncertain game for those without the time, in-depth knowledge, hard-knocks experience or the inclination to do it. That's why Diligent Eye are here: to help investors avoid the pitfalls, provide the early warnings and the green lights and aim to help transform erstwhile losers into habitual winners.

If that's you, we'd love to chat. Just drop us a message and get in touch.

So here's to the Glorious Failures!

"And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do." - Steve Jobs

Zeros, Neros and Heroes

In the seemingly endless days of "lockdown" gone by, I've been thinking about how challenging times reveal true character.

The overriding feeling that stays with me is that sense of community and kindness. Whether from friends, family, colleagues or strangers, these characteristics seem to grow out of the sense of common purpose we've shared.

But sadly, we've also seen very public examples of following the instinct of self-interest at all costs, and those under the radar exploiting and creating victims of others.

Continue reading "Zeros, Neros and Heroes"

Prevention is better than cure - the cost of research compared to damage limitation

Prevention is Better Than Cure

My first career was in software development.

Here I learned fast that finding and fixing a software bug whilst writing the code was 10 times cheaper than finding it while testing the code, and 100 times cheaper than fixing it once the application is released and live to customers. The old adage is true - prevention is better than cure. And when there is investment capital at stake, it couldn't be more true. Continue reading "Prevention is better than cure - the cost of research compared to damage limitation"